FREQUENTLY ASKED QUESTIONS
ARE NEW FAMILIES REQUIRED TO FILL OUT AN APPLICATION?
Yes!
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We are committed to our campers safety and happiness. We approve and deny new camper applications based on this promise to the dogs who currently come.
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We are a fabulous place for most dogs, but not the right choice for every dog. Some dogs won’t thrive in our active environment. We are a busy, physical, and mental enrichment driven, socialization camp.
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We also heavily consider our ability to keep a potential new camper safe. We thoughtfully evaluate each individual dog’s needs, behaviors, and any potential restrictions. For example, if an applicant has successfully climbed a six-foot fence, we would determine the measures needed to ensure they are not successful doing that at camp and whether we are able to execute those needed restrictions. We also consider if those measures would prevent a new camper from thriving OR would jeopardize any other dog at camp OR would put an undue burden on our staff. The application process allows us to try to determine if the risk is too great (in our opinion) for each individual applicant.
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​We are small and lots of dogs want to come play. We get it. It's hard to get a spot even when you have been approved or have been coming for years. It's a problem. Honestly, we don't have all the answers yet, but we hope the application process will allow us to direct dogs not suited for camp in another direction and open space for those who will thrive.
WHAT VACCINES ARE REQUIRED FOR MY DOG TO COME TO CAMP?
In the best interest of all our friends that come play, we require proof of these vaccinations:
1. DHLPP
2. Rabies
3. Canine Influenza (this one is most often overlooked)
4. Bordetella
5. All campers must be on flea/tick prevention
Please verify and obtain written confirmation from your veterinarian of all required vaccinations due dates. You may email that information to bedandbiscuits@gmail.com before your arrival day. Typically, a receipt from your last vet visit will contain vaccine information and is what we need. We do not send reminder notices each time a camper has a vaccination expire. That information is provided to you by your veterinarian. We simply need verification your camper meets our requirements.
Email confirmations are sent when a reservation is made. These confirmations indicate the vaccines our system needs updating on. We request that you check with your veterinarian regarding the status of those vaccinations, then email us the updated information, as soon as possible.
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We do not want to turn any camper away on check in day, however, for the safety and welfare of all our campers, we will if all vaccinations are not current.
WHAT ARE YOUR CURRENT RATES?
OVERNIGHT CAMPERS:
Effective 06/01/2023 Subject to Change
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Standard Room
$40.00 per day for one camper
$22.00 per day for each additional bunkmate
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Extra-Large Room
$47.00 per day for one camper
$27.00 per day for each additional bunkmate
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Handsome's House
$87.00 per day for one camper
$47.00 per day for each additional bunkmate
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We work exactly like a hotel. Your campers room is prepared the day of check in and you are welcome to check in between 8:30am - Noon or between 5-7pm. There is no charge for the last day when checking out before noon. Campers staying past check out time are charged for the day, as they receive all playtime, feedings and camp counselor care for the entire day and the room cannot be reserved for another camper. Sunday evening check outs are charged for the day.
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DAY CAMPERS:
$22.00 per day (Monday - Friday)
See "Day Camp" Tab for current months calendar!
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Day Camper drop off is 8:30am - Noon and pick up 5-7 pm. We do not combine Overnight Camping rates with Day Camp Rates. Space is limited and reservations are required.
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WHAT ARE THE OFFICE HOURS FOR ARRIVALS AND DEPARTURES?
Please see holiday hours below for holiday office hours!
Monday - Friday: 8:30am - 12pm & 5pm - 7pm
Saturday: 8:30am - 12pm Only (Our office is closed for drop off and pick up on Saturday afternoons)
Sunday: 5pm - 7pm Only (Our office is closed for drop off and pick up on Sunday mornings)
MAY WE DROP OFF/PICK UP OUR DOG EARLIER OR LATER THAN YOUR OFFICE HOURS?
No. Please respect our office hours. Our campers daily routine helps them feel safe and secure. We do not like to interrupt our guests play, nap or romp times for outside of hours arrivals and departures. *EFFECTIVE JANUARY 1, 2007 - Any pre-arranged/Emergency pick up or drop off outside our set office hours will incur an automatic $50.00 payable to the staff member who has agreed to come in during their off time to accommodate. Arrangements must be made in advance. There are no exceptions to this policy*
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DO YOU OFFER PICK UP AND DROP OFF SERVICES?
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​We do! The Bed and Biscuits Bus will gladly come pick up your pooch and bring them out to camp to play for the day or to stay with us while you are on vacation! Please call or email us for details!
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ARE YOU CLOSED ON HOLIDAYS?
24 hour care takes place 365 days a year at camp, however our office is closed for Drop off & Pick Ups on the following holidays to allow our entire staff to focus on the dogs.
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2025 Holiday Closings
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​July 4th & 5th: Office Closed (Fourth Of July)
July 6th: Office closed in AM and Opens up 5-7 PM
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August 30th & 31st: Office Closed (Labor Day)
September 1st: Office closed in AM and Opens up 5-7 PM
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November 8th - November 10th: Office Closed (Veterans Day)
November 11th: Office closed in AM and Opens up 5-7 PM
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November 27th - 29th: Office Closed (Thanksgiving)
November 30th: Office closed in AM and Opens up 5-7 PM
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December 24th & 25th: Office Closed (Christmas)
December 26th: Office closed in AM and Opens up 5-7 PM
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December 31st & January 1st: Office Closed (New Years)
January 2nd: Office closed in AM and Opens up 5-7 PM
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2026 Holiday Closings
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January 1st 2026: Office Closed (New Years)
January 2nd: Office closed in AM and opens up 5-7 PM
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April 4th & April 5th: Office Closed (Easter)
April 6th: Office closed in AM and opens up 5-7pm
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May 23rd & May 24th: Office Closed (Memorial Day)
May 25th: Office closed in AM and opens up 5-7pm
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​July 4th & 5th: Office Closed (Fourth Of July)
July 6th: Office closed in AM and opens up 5-7 PM
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September 5th & 6th: Office Closed (Labor Day)
September 7th: Office closed in AM and opens up 5-7pm
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November 26th - November 28th: Office Closed (Thanksgiving)
November 29th: Office closed in AM and opens up 5-7pm
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December 24th - December 26th: Office Closed (Christmas)
December 27th: Office closed in AM and opens up 5-7pm
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December 31st 2026 - January 2nd 2027: Office Closed (New Years)
January 3rd 2026: Office closed in AM and opens up 5-7pm
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DO YOU REQUIRE A DEPOSIT TO MAKE A RESERVATION?
Yes. Effective 07.05.2022 all Holiday/Peak Season reservations require a deposit to be paid at the time of booking and can be paid by phone or in person at our office.
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Standard Room Deposit - $80 per camper/per reservation
XL Room Deposit - $94.00 per camper/per reservation
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The following dates are marked as Holiday/Peak times and require a deposit.
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2025 Dates Requiring a Deposit
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Memorail Day (Holiday): Any dates from May 24 - May 26, 2025
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Summer (Peak): Any dates from May 27 - August 29, 2025
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Labor Day (Holiday): Any dates from August 30 - September 1, 2025
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Veterans Day (Holiday): Any dates from November 8 - November 11, 2025
Thanksgiving (Holiday): Any dates from November 27 - November 30. 2025
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Christmas/New Year (Holiday): Any dates from December 20 - January 2, 2026
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2026 Dates Requiring a Deposit
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Easter/Spring Break (Holiday): Any dates from April 4 -April 12, 2026
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​Memorial Day (Holiday): Any dates from May 23 - May 25, 2026
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Summer (Peak): Any dates from May 26 - September 4, 2026
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Labor Day (Holiday): Any dates from August 30 - September 1, 2026
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Veterans Day (Holiday): Any dates from November 8 - November 11, 2026
Thanksgiving (Holiday): Any dates from November 27 - November 30. 2026
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Christmas/New Year (Holiday): Any dates from December 20 - January 2, 2026
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HOLIDAY DEPOSIT: Deposits are credited to account if cancellations are made 14 days prior to the first day of the reservation. Cancellation within the 14-day period will result in the loss of the deposit. Reservations modified within the 14 days prior to the first day of the reservation, resulting in a shortened stay, will be charged for the dates
of the original reservation.
Peak Season Deposit: Deposits are credited to account if cancellations are made 7 days prior to the first day of the r
reservation. Cancellation within the 7-day period will result in the loss of the deposit. Reservations
modified within the 7 days prior to the first day of the reservation, resulting in a shortened stay, will be
charged for the dates of the original reservation.
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Our holidays/summer waiting list is always long. Supplying a fair and reasonable amount of time for modifications or cancellations allows us to pull from the waiting list. It is exponentially harder to fill a room left empty within the 7-14 day time frame, as most families have had to secure other arrangements. We make every effort to fill canceled or modified rooms. When we are successful, we will always credit your account. Please contact us with any questions about our Deposit Policy prior to booking a reservation.
WE HAVE TWO OR MORE DOGS. MAY THEY STAY TOGETHER?
Absolutely! We believe if family members can bunk together, without arguing, they should. The Department of Agriculture regulates the required square feet of space we must have for each pup, according to their size. If your family does not meet the requirements for a shared standard room - we have XL rooms that can accommodate most families. We will always separate at feeding times at no extra charge.
WILL YOU ADMINISTER MY DOGS MEDICATION DURING THEIR STAY?
Yes! Medications must be in its original container, with name, dosage and milligrams clearly visible. Per the Department of Agriculture regulations, a medication sheet must be filled out by parents for each reservation. You can request a copy of the medication sheet, prior to arrival, by emailing us that request. We will also have medication sheets available at check in. There is a nominal charge of 0.50 cents per medication per administration by mouth. Injectable medications are $2.00 per injection. After hours (7PM) administration is an additional $5.00.
WHAT HAPPENS IN THE EVENT OF A MEDICAL EMERGENCY?
In the unlikely event a guest presents with a medical emergency, we immediately contact the parents. If parental contact is unsuccessful and the situation is a true emergency, we will transport directly to a veterinarian, while continuing to attempt contact with a parent. We will approve all life saving measures, for any medical emergency, unless written documentation has been left on file with us, indicating otherwise. Bed and Biscuits uses the services and advisement of Dr. Dale Brown from Riverbark Animal Hospital.
IS THERE A CANCELLATION/EARLY PICK UP POLICY FOR NON HOLIDAY/PEAK TIMES?
Yes! Parents may be responsible for dates they booked, unless changes to the reservation are made at least 7 days before the first day of the reservation or we are able to pull off our waiting list and fill the empty room. A complimentary reminder notice is sent by email 7 days prior to the first day of the reservation. Changes to the reservation can be made any time before, and up to, the day the reminder is sent without incurring charges. A cancellation of a reservation without a minimum of 48 hours’ notice may result in an implementation of a deposit policy on any future reservations.
During Peak Season (holiday and summer months) please read our holiday deposit policy above.
We do not allow clients to give their reservation to friends should they decide to cancel. We use the wait list in order to be fair to everyone.
DO YOU ALLOW PLAYTIME WITH NON-FAMILIAL DOGS?
Yes, with parental permission! We match by size, temperament and activity levels. Our play groups are always supervised closely. We firmly believe dogs are social creatures and if they want to play together, they should. We have guests that, for one reason or another, do not participate in play group. We accommodate them with extra one on one human time.
We are very transparent to our camp parents that any play group activity raises the risk of injury. We ask family's to consider this before signing our contract, allowing social play. We encourage any and all questions. We have an excellent track record however, at the end of the day we must acknowledge animal behavior can be unpredictable at times, no matter how steadfast we are in supervision.
DO YOU OFFER MILITARY DISCOUNTS?
Military guests staying 14 days and longer are given a discount on their entire stay! We are proud to be the boarding facility for many of our deployed members of the Armed Services as well as a 30 year military family!
WHAT ITEMS SHOULD WE PACK FOR CAMP?
1. Updated shot records, only if you have not already emailed them to us prior to your arrival. We always suggest that you forward all updated shot records to us prior to coming into camp, so we may ensure there are no surprises on check in day!
2. Your dog's food. Please bag each individual serving into a ziplock baggie (this ensures you have packed enough food) and place into an airtight container with your dogs name clearly labeled on it. Please keep the airtight container relative to the amount of food you are sending. We do not have a large storage space for oversized containers. Please provide an extra day of food, labeled EXTRA FOOD, in the event unforeseen circumstances prevent you from picking up when expected. We do not like to change a dog's diet multiple times in a short time span. At minimum, it may cause stomach upset and for pups with sensitive stomachs it can lead to gastrointestinal upset, which is never fun for anyone.
The Department of Agriculture requires that any food/treats be brought to camp in an airtight container with your pet's name clearly marked on it, along with the frequency and amount they are fed daily. (Example: Pickles Fitzgerald - AM: one zippie only. PM one zippie plus 1/4 can wet food.)
To avoid being on the naughty list with the Department of Agriculture -We cannot accept bags of dog food or individual serving bags of dog food, unless they are containerized. We do have several airtight food containers that we make available to our clients for a rental fee of $5.00.
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3. If your dog has a blanket or shirt that smells like home - we are happy to accommodate that. We have Kuranda Beds that we can place the item on. We also have a stock pile of blankets we use and launder daily and we don't even mind when they drag it out their dog door and attempt to play tug of war with it.
Honestly, besides their food they have all they need already here at camp. We have 6 gazillion toys and loads of play equipment, trails to walk on, golf carts to ride on and pools to swim in. They do not have a whole lot of time to do anything other than have fun!
ARE THERE ITEMS THAT CANNOT BE BROUGHT TO CAMP?
Yes, these items are not allowed at camp.
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1. Stuffed bedding. It cannot be washed daily in our machines, which we require. It also poses an ingestion risk if they decide to have a late night chewing session.
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2. Breakable containers/food bowls. We use stainless steel bowls and pails, which are sanitized twice daily. Glass presents a hazard if broken. Let us know if your dog will not eat or drink from stainless steel and we will accommodate them with plastic.
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3. Favorite stuffed animal, squeeky toy or blanket. We do our best to ensure all items go home intact, however sometimes our friends have different ideas. If it's their favorite - don't bring it to camp and risk something happening to it.
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4. Leashes. Please do not leave your leash with us. We use our own leashes. Full disclosure: we will inadvertently steal them, mix them up or return them to the wrong family. You wouldn't believe how many black leashes are in the world!
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5. Collars. We are a naked facility! For physical safety, we don't allow collars on, while in the building or play yards. We strongly suggest collars not be brought to camp. We use specific collars, containing an AirTag, while partaking in trail walks or golf carts. If harnesses are used exclusively, please bring them (clearly labeled) and we will maintain continuity while at camp. If pups arrive with collars, we remove and store them. If you feel you must leave your pups collar, it MUST BE labeled with their first and last name, on the inside and with permanent marker. Please ensure collars are returned to you at departure. On occasion, one will slip by us as they are stored separate from the dogs.
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6. Shock Collars. We will under no circumstances use a shock collar while they are at camp. You must remove the shock collar. We do not make exceptions.
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7. We reserve the right to refuse any item we deem unsafe for any of the dogs in our care.
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Are there dogs that you will not provide boarding services for?
Unfortunately, Yes. We are a camp that socializes therefore we are unable to provide socialization for Bully breeds/American Staffordshire Terriers, Cane Corso's, Wolfs or Wolf Hybrids. Also, we cannot provide care for a dog that is aggressive to humans and/or aggressive to other animals.
Can we come for a tour before bringing our dog for the first time?
​We would love it! Feel free to drop by during these hours on these days:
Monday - Friday: 9:00am - 11 am
Saturday: 9:00am - 11am
We do not give tours outside these hours as that is the campers time to play, go on trail walks, ride on golf carts and participate in their schedule activities. We do not offer Sunday tours as we are reuniting a lot of campers with their families and we simply do not have the time we want to devote to the tour.
Please ensure you are here by our cut off time as our campers begin their afternoon siesta at noon and the staff goes to lunch as well. Please understand that during busy times there may be a bit of wait for your tour. The campers are our number one priority, at all times. We encourage you to bring your camper(s) with you so that we may meet them.
We close the red gate in between office hours for the safety of the dogs who are out and about participating in activities. UNDER NO CIRCUMSTANCES should anyone remove the lock and open the red gate when it is closed to see if you can catch a staff member to give you a tour outside of office hours. We also ask that you do not drive down the trail path to circumvent the gate. We take the safety of our campers and our staff very seriously and we will not welcome back any person who intentionally puts them in a potentially harmful situation. PLEASE DO NOT EXCEED 15 MPH ON THE ROAD TO CAMP. STAFF AND DOGS ARE OUT AND ABOUT. PLEASE HELP US KEEP EVERYONE SAFE!
Are their risks to my dog coming to camp?
The honest answer is yes!
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There are a gazillion little things I could write about risks. I am going to cover what I consider to be the biggest ones and encourage you to make contact with us if you have a specific concern in mind.
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1. The number one risk here at camp is an escapee or a fence jumper. In 17 years I can count on two fingers how many times this has happened and I am beyond grateful to say that we were very lucky that both times the dogs were not really interested in going far once they got over. Our facility is double fenced in all areas and triple fenced in other areas. When a dog is admitted into camp and the owner does not relay to us that the dog can and does climb/jump 6 foot fencing there is a huge risk. If a dog can jump one six foot fence - he or she can also jump two or three six foot fences and they do so in the blink of an eye. If you have a known fence jumper - you must inform us so we can alert all staff to the safety precautions that need to be put into place from the minute they enter into the building until the moment they leave. Any known fence jumper or any behaviorally suspected fence jumper is either leashed to a human being at all times, when outside, or is attached to a 20 foot light weight lead that trails behind them while in the play yards, with a human trailing close behind. Please arm us with the knowledge so that we may protect your dog every single moment they are with us.
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We are currently in the process of completing our coyote roll fencing system which will give the dogs exponentially more problems with being successful at jumping a fence which will result in more freedom for those Houdini's.
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2. Our trails are not fenced. We walk the dogs on our trails and we ride through those same woods on the golf carts. We use multiple security measures to ensure their safety at all times. If we are informed by parents of any added risk additional security measures are put into place. If your dog is a known flight risk, please do not sign them up for activities that compromise their safety. We have a perfect track record on this and we work very hard every single day to keep it that way.
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3. Whenever two or more dogs are socialized together the risk of injury, with malice or without, increases. Our staff is excellent at recognizing and handling these type of infrequent situations quickly however the risk of potential injury remains. If you are extremely concerned about this, please consider not signing them up to attend play group.
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4. Anytime two or more dogs are in close contact the risk of an airborne illness increases. We do not allow unvaccinated dogs into our building, however that does not eliminate the risk of a dog coming down with a cold if exposed to another dog with a cold. The bordetella vaccination is very much like the human flu vaccination. The vaccination gives protection from the most vicious strains, however does not cover all strains and there are hundreds of different strains. A vaccinated dog can be an asymptomatic carrier and not show any indicator that he/she may have a cold. Another vaccinated dog that comes into contact with the asymptomatic dog may contract the cold and begin to show symptoms. It is very much like school children. We take this very seriously and we do every single thing we can to prevent airborne illness from entering into our building, however, there is a risk every time you allow your dog to come into contact with another dog. It is not just boarding facilities that one needs to be concerned about. Your neighbors dog, the dog park, your friends dogs, at your vet, at your groomer or your local pet store. We promise to continue to maintain excellent sanitizing protocols and strict standards on who can and cannot stay in our building. We ask parents to inform us of any sign of illness prior to coming in, as well as any reports of illness from other dogs that your dog has had contact with. If your dog is not feeling well, they cannot come to camp. If your dog has been in contact with another dog that has become sick, your dog cannot come to camp. We cannot 100% prevent dogs from getting a cold but we sure can work together and try to keep it at bay as best we can.
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This is just a small list of things. None meant to discourage you from coming to camp. We want campers to come play with us however we need them to be healthy and we need to be armed with the knowledge that will protect them. I encourage you to contact us if you have other concerns or want more clarification on our rules regarding minimizing risks.
How can I check on my camper during their stay?
Just give us a call, Facebook message us or send us an email and we can update you on how they are doing.
My pet has a special diet. Can their needs be accommodated?
Absolutely! We have both a refrigerator and a freezer on site and can accommodate nearly all dietary needs.
Why does my dog drink so much water when he/she comes home from camp?
18 years ago, when I first opened camp- I truly was offended when family's asked me this question. I simply could not understand what they were talking about. Then one day I took a camper home on the bus and watched in absolute horror when he went straight to the water bowl in his house and drank every last drop as if he had been living in the Sahara Desert for the last week. I was dumbstruck. It is a fact that every camper has access to fresh water 95% of the time. It is in their room. It is on their patio. It is in the play yards. The only time they do not have the free will to drink is when they are on the trail.
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I began to watch my own dogs closer when they came home from daycare and sure enough they did the same thing. Then I began to watch the campers right after they arrived to camp and I realized they did it when they arrived at camp. They would go straight to a water bucket and drink like their parental units forgot to give them anything to drink for the last 67 days.
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I have talked to other facilities about this phenomenon, as well as the vet and I even reached out to several of the dogs and asked them to reveal why?
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All these years later....I still do not know why. There are lots of theories but nothing concrete. Please know this: It will be one of my first questions when I get to heaven with all the dogs and until then I promise you that the dogs have free will to drink all the water they want while at camp!
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Why is my dog so exhausted after coming home from camp? Is this normal?
At camp, dogs trade their usual sedentary lifestyle for a whirlwind of fun and activity from sunrise to sunset. They race the play yards with friends, leap on trampolines, swim and participate in camp acitivities, fully embracing their best dog lives! While they are required to take a midday siesta, the excitement often keeps them going, even when they’re dog-tired. Once they return home, the reality of rest sets in, with some pups sleeping for days, while others bounce back to their lively selves after just one night's sleep! If you are ever concerned, please give us a call.
Are you located in Fayetteville, NC?
Can we see what your standard bunk looks like?
Absolutely! Here is a photo of our standard bunk. Each bunk has a doggie door that leads to their own 40 sq. ft. private patio. Each campers has their own Kuranda bed/cot for a comfortable rest.
We are located just outside of Fayetteville. We are convenient to Fayetteville/Ft Bragg and also Dunn, Clinton, Wade, Vander and of course, Stedman. We are about 10 miles from the heart of Fayetteville. We are a hop, skip and a jump from I95 and I295 makes it a breeze to get to us.